Frequently Asked Questions

Here you will find answers to the most frequently asked questions and what to expect:

Do I need to schedule an appointment?
Yes. To ensure availability of treatments and times, it is recommended that you schedule your appointments in advance. You may call us at 916/984-8107.

Is there someone who will help me choose what services will be right for me?
Our spa attendants are here to consult and assist you in planning the best spa experience that suits your individual needs.

May I wear makeup?
You are welcome to wear makeup, but it will be removed before certain treatments, such as facials. You can schedule a make-up to complete your treatments.

Should I alert someone if I have any physical ailments, disabilities, or allergies?
Yes. You will be asked to complete a brief consultation form before your treatment. This form gives you the opportunity to inform your therapist if you have any special needs. Our therapists need to know this information to customize your treatment.

Should I avoid visiting the spa if I am pregnant?
Not at all, though you may want to avoid some treatments such as wraps or deep tissue massages. Also, please notify our spa attendants of your pregnancy when booking your appointment. We offer a wonderful pregnancy massage with special support pads for your comfort.

Must I disrobe entirely for my spa treatment?
If you prefer, undergarments may be worn. Please keep in mind that our therapists are trained to protect your privacy at all times.

Am I supposed to tip my Therapist?
As in all services-related businesses, it is common practice to tip the person who has done a good job to the satisfaction of the customer. The rule of thumb in day spas is 15% - 20% of the cost of service.

Are there any other general "Spa Rules" I should know about?
During your visit, please keep in mind these simple tips that will allow you, as well as those around you, to reap the full benefits of the spa.
Always respect other guests' right to privacy and QUIET.
During your visit, close your eyes, focus your attention on breathing deeply, and allow yourself to relax as much as possible. Consider your visit with us a date to sit back, relax and catch up with an old friend.....Yourself.

What is your policy on cancellations?
We ask that you give us at least 24 hours notice if you’re not able to make your appointment. this allows us to rebook your therapist with another guest.

What happens if I am late for my appointment?
If you are running late for your appointment, please phone us to let us know. We will do our best to accommodate your full appointment time, however, if that is not possible, we will either re-schedule your appointment or do our best to give you as much time as we have for your treatments.

Can I keep my cell phone or pager on?
We ask that you please turn off your cell phone and/or pager while visiting our spa.

Do you have Day Care facilities?
No. Please make arrangements for child care prior to your appointment. Remember, this is YOUR time to get pampered and taken care of!

Do you have treatments for men?
Men deserve to be pampered too. We offer services designed specifically for men in skin care, massage, and eyebrow waxing.



Make an appointment today and let us spoil you! Call us for an appointment!

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